Business Listing Policy

Hmong Network lists Hmong-owned and Hmong-serving businesses across our supported categories and states. A listing is always free — we don't charge to be included in the directory, and we never will for a basic listing.

We may add a business to the directory before its owner has signed up, using publicly available information (a Google Business Profile, a business's own website, or a community nomination). This lets a business start accruing real, trackable customer leads immediately, rather than waiting for the owner to discover and set up a listing themselves.

The person claiming a listing needs to verify they're actually connected to the business — by one-time code sent to a phone number or email associated with the business, or, for businesses migrating from our previous site, through a direct account-activation link sent to the address on file. Ownership isn't granted by simply asserting a business name matches.

Once claimed, a listing shows a verified badge, and its owner gets a dashboard to edit listing details, respond to reviews, message customers, and see the leads (views, calls, direction requests, and more) their listing has generated — including leads it generated before it was claimed. Nothing about an unclaimed listing's history is lost when it's claimed.

Accurate, current information: name, address, hours, contact details, and a description that reflects your actual business. Photos and descriptions have to represent your real business, not a stock or misleading substitute.

Responding in good faith to customer messages and reviews. A reply to a review is a public statement — it should stay professional even when the review itself wasn't.

Customer reviews rate quality, service, and value separately. Reviews have to reflect a genuine experience with the business — we don't allow fake reviews, review swapping, or reviews left by a business about itself or a competitor. An owner can reply to a review once; we don't allow editing or deleting a review you didn't write.

A business can purchase sponsored placement — boosted search position, a badge, or a homepage banner — which is always visibly labeled and never displaces another business's genuine listing. Separately, some listings appear as a Verified Partner within our Solutions Suite, meaning we've vetted them for a specific service category; that's a distinct claim from either the standard verified badge or a paid sponsorship.

Anyone can report a listing that's inaccurate, fraudulent, closed, or otherwise violates this policy. A report goes to our moderation queue; we may request more information from the reporter or the listing's owner, edit the listing, or — for a confirmed violation — suspend or remove it. A removed or under-review listing stops taking calls, bookings, and messages through the site while that status is active.

Repeated or severe violations tied to an owner's account are also evaluated under our account moderation policy, which can suspend the account itself, not just the listing.

A verified owner can request their listing be taken down. An unclaimed listing for a business that's closed or never should have been listed can be reported for removal the same way as any other inaccurate listing.

If we make a material change, we'll update this page.

Questions about a listing, claiming, or this policy can be sent through our contact form or emailed to the address listed in your account settings.